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Terms and Conditions

Article 1: Identification

Company name: SPRL CARPLUG
Headquarters: Asse, Belgium
VAT intra-Community: BE 0699.946.852
Merchant website: carplug.com

Article 2: Fields of Application of the General Conditions of Sale

Any order for a product appearing in the online store of the site carplug.com requires consultation and prior acceptance of these terms and conditions. The validation click of the order implies full acceptance of the present. This "digital signature" value click. "

The purpose of these general conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by Carplug to the consumer.

Article 3: Order Confirmation

The contractual information will be confirmed by e-mail at the address indicated by the consumer in the order form, Carplug is not responsible for 'an error in writing the correspondence email that the buyer may commit when registering.

Article 4: Product Availability

Our product offers and prices are valid as long as they are visible on carplug.com, while stocks last. Upon receipt of your order, we check the availability of the product (s) ordered (s). In case of unavailability, we promise to reimburse you within thirty days of the receipt of your order.

Article 5: Proof of the transaction

The computerized records kept in Carplug's computer systems under reasonable security conditions are considered as proof of communications, orders and payments between the parties. >
The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as proof.

Article 6: Product Information

Every effort has been made to ensure the accuracy of the information presented on carplug.com. Carplug or its suppliers are not responsible for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even if Carplug is aware of the possibility of such damages. Names and brands of products and manufacturers are used for identification purposes only. Photos, descriptions and prices of products are not contractual.

Period of validity of the offer and the price of it: Our prices are valid for the day.

Article 7: Terms of Payment

The payment methods offered on carplug.com are made via secure payment companies, which secure your bank details and do not allow CARPLUG to access your credit card number. .

Article 8: Price

Items are billed based on the existing rate at the time of order registration. Prices are quoted in EURO all taxes included and excluding shipping costs. The prices take into account the VAT rate applicable on the day of the order.

Please note that deliveries made to countries outside the European Union may be subject to various taxes and fees, including customs and import VAT. These costs are exclusively borne by the buyer.

Article 9: Terms and delivery times

The products are delivered to the address indicated by the consumer at the time of the order on the order form and only in the geographical areas that we serve.

The name of the buyer or the person delivered or the name of the company indicated in the destination address must appear on the destination mailbox.

The address (street, number, city ​​and postal code) must be checked by the buyer before placing an order, in case of an error of seizure and in the case where the package is returned by the postal services the shipping costs will be due again for a return unless the buyer can officially prove (white pages or yellow pages and legal proof of residence of the type of gas or electricity bill, Orange bill, rent receipt of an official body) that the destination address is his own in this case we will make every effort to ensure that the post office you will be responsible for the return costs.

All products leave our premises in perfect condition.

Our delivery times are from 2 to 7 days in Europe, until to 14 days all over the world.

The customer must report to the carrier, deliveryman or factor the slightest trace of shock (holes, traces of crushing etc ...) on the parcel, and if necessary to refuse the parcel.

When and how to issue effective reserves?

On delivery of your shipment, you must check the contents of your dispatch. If you notice a damage it is only on delivery that you have to express reservations about the proper messenger dedicated to this purpose.

For reservations to be admissible, they must be accurate, complete, dated and signed. They must make it possible to determine the nature of the disaster, the type of goods damaged and the number of objects concerned.

The exchange of any declared product, a posteriori, damaged during the transport, without which no reservation has been issued upon receipt of the parcel, can not be supported.

The risks are the responsibility of the purchaser as soon as the order is taken care of by the carrier UPS.

As with any shipment, you may experience a delay or the product may get lost. In such a case, we contact the UPS carrier to initiate an investigation. All efforts are made, as long as necessary, to find this package. If no insurance has been selected at the time of the order and in the event of loss or theft of the postal parcels, the compensation can not exceed 23 euros per kilogram of gross weight of missing or damaged goods. The gross weight of a package means the weight of the goods it contains, to which the weight of the package must be added, in the case where the purchaser has selected a service with insurance, the package and its contents are insured. in full value and the seller will reship the package once the postal survey is completed.

Article 10: Delivery Errors, Broken Products or Quantity Error

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products ...) must imperatively be indicated on the delivery note in the form of "handwritten reserves" '', accompanied by the date and signature of the customer.

The consumer must confirm this anomaly by sending the carrier within two (2) business days of the delivery date a registered letter with acknowledgment of receipt exposing the said complaints.

The complaints related to the contents of the order, broken product, quantitative error, error on the reference delivered (not corresponding to the invoice at the time of the order), must be notified via the service form or by registered letter, within a maximum of two days after receipt of the order, failing which no claim will be taken into account.

The consumer must report within 6 months after delivery any nonconformity of products beyond this time, any claim will not be taken into account.

The formulation of this claim with the SPRL Carplug can be made to the customer service. Any claim not made in the rules defined above and within the time limits can not be taken into account and will release the SPRL Carplug any responsibility towards the consumer.

In case of request of exchange, contact the service via the form SAV or by registered letter, in a maximum delay of two days open following the reception of the order, in default any claim will not be taken into account.

To be accepted , all return must be reported and have the prior agreement of SPRL Carplug, which in case of agreement will forward the package to the correct address, then the return will be made either by simple colissimo or colissimo recommended and no other type of transport , the reimbursement of return costs advanced by the customer will be made by Carplug on the basis of one of these two transport services chosen by the customer.

The shipping costs are the responsibility of the Carplug SPRL, sau f if it turns out that the product does not match the original declaration made by the consumer in the correct direction of return.

Article 11: Warranty

All after-sales requests must be made exclusively to our after-sales service.

The provisions hereof can not deprive the consumer of the legal guarantee that obliges the professional seller to guarantee against all the consequences of latent defects of the thing sold.

The consumer is expressly informed that the Seller is not the manufacturer of the products presented on the site www.carplug.com and that the BVBA Carplug disclaims any liability for defective products.

Consequently, in case of damage to a person or a product by default of the product, only the responsibility of the manufacturer of it may be sought by the consumer.

Our guarantees are registered and non-transferable.

They only apply in the geographical areas we serve. No purchase made outside the geographic areas we serve will be covered by our warranty and in the case of a refund we will only ensure the refund of defective products returned by the original customer.

L buyer will have to read the procedure of the After Sales Service (SAV) in order to be given a number of return of order, this number of return will be to affix visibly on his parcel return.

In all the cases, costs and risks of returns are the responsibility of the customer.

The warranty period is 2 years but some products may have a longer warranty or may not be guaranteed due to their specifics in this case the accuracy of the unsecured is written in the product description.

The warranty covers the eventual replacement of the product or its repair and the replacement of defective parts + manpower + the expenses of r e-delivery to the customer.

The guarantee can not be applied if:
- The material was badly mounted, badly installed, badly maintained by the user.
- The material has undergone repairs, modifications, alterations by the user.
- The material has been damaged by the user.
- The defects are due to negligence, misuse, non-compliance with the instructions and recommendations of the seller.
- The products are returned broken or damaged.
- The products have been used in humid environment or outside if the data sheet does not expressly authorize it .
- Damage and defects caused by natural wear or by external accident (incorrect assembly, defective maintenance, abnormal use, shocks ...), or by a technical intervention of a third party are excluded from the warranty.
- The products are returned marked with ink or any other Since most of the products are repairable, we will not accept to return as a guarantee a product on which an annotation would have been made by the customer by means of a pen or by any other means.
- No guarantee n ' is due for any damage that may be caused to any third party by the goods sold.

Article 12: Right of withdrawal

The right of withdrawal applies only to natural persons.

In accordance with Articles L. 121-20, the consumer has a period of fourteen (14) calendar days to return, at its expense, products not suiting him without any justification, in their original packaging, unmodified or unopened, not marked for full refund without a discount This period runs from day of receipt of the consumer's order. All returns must be notified beforehand to the Carplug SPRL customer service by the Carplug contact form here specifying the order number , a file number will then be communicated to the consumer. With the return number the product can then be sent to the following address CARPLUG, Sphere Business Park, 1731 Asse, Belgium.

Only the returned products will be taken together, in their packaging. complete and intact origin, and in perfect condition of resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, returned or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping costs. In the hypothesis of the exercise of the right of retraction, the consumer has the choice to request either the refund of the product, or the exchange of the product. In the case of an exchange, the return will be at the expense of the consumer.


In case of exercise of the right of withdrawal, the SELLER will make every effort to reimburse the consumer in thirty days.

Article 13: Rights of Use

The use of the Carplug mark and logo by others is strictly prohibited. The Carplug is a registered trademark at the INPI, and any use of the mark requires an application for authorization.

Article 14: Force majeure

Neither party will have failed in its contractual obligations, to the extent that their performance will be delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered as a case of force majeure any fact or circumstance irresistible, outside the parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by the latter, despite all efforts reasonably possible. The party affected by such circumstances will notify the other party within ten business days of the date on which it becomes aware.

The two parties will then contact each other, within three months, unless impossibility due to the case of force majeure, to examine the impact of the event and to agree on the conditions under which the execution of the contract will be continued.

If the case of force majeure has a duration greater than For a period of one month, these terms and conditions may be terminated by the injured party.

Expressly, are considered as cases of force majeure or fortuitous events, besides those which are usually retained by the jurisprudence of French courts and tribunals: the blockage of means of transport, earthquake, fires, storms, flood, lightning, the stopping of telecommunication networks or difficulties specific to telecommunication networks external to customers.

Non partial validation:

If one or more stipulations of the present general conditions are held for not validated or declared such according to a law, of by a regulation or following a final decision of a competent court, the other stipulations will retain their full force and scope.

Article 15: Non waiver

The fact that one of the parties does not claim a breach by the other party to any of the obligations covered by these general conditions of sale can not be interpreted for the future as a claim to the obligation in question.

Article 16: Applicable Law

These general conditions are subject to French law. This is the case for the fund rules as well as the rules of form.

In case of dispute or claim, the consumer will first contact Carplug SPRL for an amicable solution.

Article 17: Confidentiality of your data

CARPLUG makes a point of honor to respect your personal data and makes every effort not to disseminate them. The information you are requested allows us to organize and process your order in the best conditions or to get to know you better in order to adapt our offers to your needs.

The customer has a right access and rectification of personal data concerning him. If you wish to exercise this right, simply contact our customer service via the email address: info@carplug.com

The information you provide us are essential for the treatment and the routing of orders, the establishment of invoices and guarantee contracts, their absence lead to the cancellation of your order. By registering on the Site, you agree to provide us with true and genuine information about you. The communication of false information is contrary to the present general conditions as well as to the conditions of use appearing on the Site. In accordance with the law "Informatique et Libertés", the processing of your information has been declared to the Commission Nationale Informatique et Libertés (CNIL).

CARPLUG is authorized to collect, process and use information about you. These data are subject to computer processing. This activity is strictly regulated: the file has been declared to the Commission Nationale Informatique et Libertés under the receipt number 1304390.

You have a permanent right to access and rectify all data concerning you , in accordance with the European texts and the national laws in force (article 34 of the law of January 6, 1978). You can at any time make a request to Carplug to find out what information it has about you. You can at any time and on request modify this data. If you accepted it during your identification on the Site, promotional emails (e-mails) proposing news, destocking offers, exclusives, bargains ... will be sent to you. You may request that you no longer receive emails from us at any time by clicking here or on the link provided for this purpose. inserted in the footer of each email that we or one of our partners will send you. Carplug is the only holder of information about you. If you have accepted it during your identification on the Site, Carplug and its contractual partners may send you information within the framework of specific and specific promotional operations. These partners are specially chosen by Carplug and are recognized for the quality of their products and services.

The person responsible for the processing of personal data is CARPLUG.

Personal data collected on our site are used to carry out the order processing and manage the commercial relation (deliveries, invoices, after-sales service). We may also use your data for advertising purposes, either after obtaining your express consent or within the limits permitted by law. We may also use your data to meet our legal and / or regulatory obligations where applicable.

The recipients of your personal data collected on our site are first and foremost same for the processing of your orders and the management of the customer relationship. Other recipients of your personal data are, where appropriate, our payment methods providers or payment security, our delivery providers, our business partners. If this is required by law, your consent is collected or a possibility of refusal is arranged before any data transmission.

If you choose to subscribe to Buyer Protection, personal data will be sent to Trusted Shops. You can find more details in the Trusted Shops Privacy Policy. (www.trustedshops.fr/marchands/mentions-legales.html)

It is recalled that the person whose personal data are processed has the rights of access, rectification and opposition. the processing of his personal data. You can exercise these rights by contacting the service info@carplug.com Our website uses cookies. These are small text files saved on your hard drive. The cookies used on our site allow us to offer the following services: Automatic loading of your Carplug account, pre-loading images to reduce the loading time. Most cookies are intended to allow or facilitate your navigation and are necessary for the operation of our online store. The use of cookies, own or third parties, not necessary to the functioning of the site requires an express consent from you. You may express your consent or oppose the use of cookies by setting your connection device appropriately. For this, refer to the user guide of your browser.

If you wish to unsubscribe from our newsletter, a link on each Newsletter will allow you to unsubscribe in one click. It is also possible to unsubscribe by sending an email to: info@carplug.com

Article 18: Disputes

All orders placed through the carplug.com website imply the customer's agreement, without any restriction, to the terms and conditions of Carplug BVBA.
In the event of sale to a legal person, any difference relating to the sale (price, GTC, products ...) will be subject to French law before the Commercial Chamber of the Tribunal de Grande Instance of the registered office of SPRL Carplug.

Carplug BVBA is not liable for indirect or immaterial damages such as loss of profit, loss of contract, loss of opportunity, image damage.