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Shipping and Returns

Carriers

Packages are shipped within 24 hours - 48 hours after receipt of payment, when products are in stock.

The shipping method used is UPS Express and Chronopost with tracking and signature at the front desk.

An online tracking link will be sent to you when your order is shipped.

The shipping costs include the preparation and packing costs as well as the shipping costs.

Our team makes sure to use boxes of the right size and to properly protect your items.

Deadlines and tariffs

Country

Method

Time

Rate

Metropolitan France

logo ups delivery method carpluglogo ups delivery method carplug 24H - 48H

9.9 €

Belgium

logo ups delivery method carpluglogo ups delivery method carplug 24H - 48H

9.9 €

Europe

logo ups delivery method carpluglogo ups delivery method carplug

J + 3

9.9 €

World and DOM-TOM (World)

logo ups delivery method carplug

J + 7

49 €

Delivery the next day before 17h in France and Belgium, for all orders placed before 11am. The safest method for professionals . A follow-up link will be sent to you by email.

Deliveries take place during office hours: we advise you to have your parcel delivered to your place of work or to ensure a presence at the chosen delivery address.

For any question regarding the delivery of your order, contact us at +33 367 104 141 (France) or +32 23 19 41 42 (Belgium) Monday to Friday from 9am to 5pm.

Reception

At the time of receiving the parcels, we recommend:
- Check the conformity of reference (s) and quantities
- Check the contents of packages
- Check the physical condition of the packages
- Check the physical condition of the products contained in the packages

In case of damaged product at the reception, missing product or any other problem, thank you to contact our after-sales service which will indicate you the procedure to follow according to your situation.

Return and retraction

You can retract or return merchandise for any other problem, within 14 days after receiving your order, by contacting your customer service at + 33 367 104 141 (France) or +32 23 19 41 42 (Belgium) Monday to Friday from 9h to 17h or by mail to info@carplug.com . We will explain by return email the return procedure.